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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
For the first time ordering with us, please take moment to read our delivering policy
Due to time needed to prepare your order, we require a minimum of 48 hours notice. New order placed or change order with in the 24 hours of delivery may incur a rush fee of $25. Please place your online orders as early as possible to avoid the rush fee. To ensure timely processing of your last minute order, it has to be received no later than 3:00 PM the day before your event. (Some hot menu items may require longer notice, so your menu may be subject to substitutions if less than two days’ notice is given). Our delivery hours start as early as 5:00 AM, though deliveries prior to 6:30 AM and after 5:00 PM Monday to Friday may be subject to an overtime delivery surcharge. Office hours are 8:00 AM–5:00 PM Monday through Friday.
**Orders placed late Friday or over the weekend will not be received in our office until Monday morning. Your order may NOT be confirmed, please call to confirm your order.
Catering Operation/Admin Fee : An 18% operation/admin fee applies to all orders. The operation/admin fee is not a gratuity, but is an additional charge that is used to cover certain additional costs that are associated with each event. The front of the house service staff that works the event does not receive any part of the operation fees. The operation/delivery fee covers the following cost: direct cost such as administrative order taking, employee scheduling, product ordering, tasting , delivery scheduling and tracking, event logistic, multiple trips to deliver and returning to pick up our equipment, high fuel cost, vehicle repair. We also have other indirect costs such as office & setup staff that work behind the scenes on every event, but aren't included in your food price or labor fees. Liability insurance required to cover any damages or injuries caused by our staff or our equipment to any guests or property. This relieves the client of liability or responsibility when an accident is our fault. Vehicle insurance and costs not covered by a delivery/fuel charge. The operation/admin fee helps offset the costs of going the extra mile, such as handling the rental equipment and assisting with the non-catering related elements of a corporate event/party, wedding or event.
An additional 'Delivery Fee' will apply for deliveries outside of our 15 miles delivery zone of 8141 37th Ave, Sacramento. This fee of $2.00 per mile will be accessed based on travel time and distance, event location and whether a return trip is required to pick up our equipment. Please contact us at 916.638-4363 for additional information. Catering Operation fee is waived if the order is picked up by client.
We recommend clients add an hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 30‑ 45minute window that ranges from 45 minutes prior to 15 minutes, past your scheduled arrival time. Circumstances due to traffic, bad weather, delay in entering secured office buildings, and waiting for escorts or last minute changes to original order are beyond our control. But we will notify clients as soon as possible, if any circumstances occur that will cause your delivery to be later than anticipated. During peak lunch and dinner periods, deliveries may be made up to one hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times.
Late afternoon, evening and weekend deliveries will be picked up on the next business day unless special arrangements between the client and the catering department have been made.
A non refundable deposit is required to hold the date for all events. A credit card will be require to be held on file. Final guest count confirmation for your event is required, 3 days prior to the event. Additional guest count received after the 3 days may not be fulfilled. If guest count drop 10% or more the per person cost is subject to price increase. A 72 hours cancellation notice is require to cancel a confirmed order. If there are costs incurred as a result of your cancellation, client will be billed on cost incurred up to the day of cancellation and not the entire cost of the event. Residual amount can be applied for future catering and is limited to one year from the date of cancellation. Please call us at (916) 638-4363 to cancel an order.
Do not e-mail or fax last minute cancellations — you must speak directly to one of our Catering Coordinators. Any email message to our staff members or on our voice mail is not a valid cancellation.
Your changes are not confirmed until we have contacted you either by e-mail or a phone call from our event coordinators to confirm your changes. Every Hannibal’s Catering event is prepared to order. We have no way to re-use your food when they are already made. We would be happy to arrange delivery of your order to a different location or, if you prefer, we can make a donation in your name to a food bank and deliver the receipt to you.
A minimum order of $200 (excluding taxes and delivery fees) is required for delivery.
Hannibal’s Catering uses shared preparation areas where allergens may be present, including Dairy, Eggs, Gluten, Tree Nuts, Peanuts, Shellfish, Soy
Our Kitchen Staff will do our best to accommodate all dietary needs and take all necessary precaution when preparing all dietary food, but we cannot guarantee allergen-free dishes. Customers with severe allergies should use discretion and consult their healthcare provider
All Catering orders require full payment prior to the event. A 5% fee may be assessed to the balance if payment is not received by the day of the event. Hannibal’s Catering does not accept payment upon delivery but will accept direct billing with established corporate account, check or corporate credit card prior to the event. Personal check requires a 3 days waiting period to clear the bank. For corporate clients and purchase orders to be billed, terms are net 30 days. Accounts over thirty (30) days shall accrue interest at one and one half percent (1.5%) per month. Past due account over 90 days will be refrains from ordering. Any other terms can be prearranged with us by calling our Accounting Department at (916) 638-4363. Payment with credit card will incur a 3% transaction fee. Gratuities are not required and are not automatically added to your invoice, but they are graciously accepted by our staff.
The State of California requires sales tax to be applied to service charges, hot and carbonated drinks, hot food items, or events served by Hannibal’s staff. Sales tax applies to all Labor related to the event, rentals and operation/admin fee– Please refer to board of equalization regulation 1603 for additional detail information. Tax-exempt organizations must provide documentation with first order.
Prices on our menus and website may be subject to change without notice due to market price fluctuation - supply and demand, additional charges by your venue to caterer, product or event date availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions.
Professional service staff rate is $30.00 per hour with a minimum of 4 hours. Bartender rate is $160 for the first 4 hours and $30 per hour thereafter. Staff hours are estimated and are billed portal‑to‑portal. Billing starts at arrival time at the location and ends after departing with all equipment and supplies are removed from the event site. The same rate may apply for staff travel time to out of area event. If your event should run longer than anticipated, your invoice will be adjusted. The balance of the adjusted invoice not included in the contract will be due within 5 days after the event. Accounts over thirty (30) days shall accrue interest at one and one half percent (1.5%) per month
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material are protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for unattended chafing dishes and all other Hannibal’s equipment. Hannibal’s Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls and all other Hannibal’s property will be billed to client at replacement cost. Candle wax on linen rental is consider damaged since they cannot be cleaned and will be bill at replacement cost. Please avoid wax on linen at all times. It is the responsibility of the client to ensure that all of Hannibal’s catering property is present when the driver arrives to pick it up. Any items not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the items. Equipment and other items are not picked up on the same day requires the same responsibility by the client to ensure that equipment and other items are not lost or damaged.
It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume, such as leftover cookies, brownies or canned beverages, if the client requests beforehand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. Under no circumstances can leftover food be given to guests without consent from the client. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
By completing any applications or forms on our Web site, you are offering data to Hannibal’s Catering that it will keep private and use only as described here. Hannibal’s Catering will not sell, give away or otherwise distribute your personal information that has been collected either digitally through the Web site or verbally by our coordinating personnel, either in the near or distant future, without first contacting you and receiving your explicit permission. Your information on our database will be used solely by Hannibal’s Catering to fulfill our services to you as described and for future correspondence with you (for example, we might contact you at some future date to make an offer or to discuss a past service). If you wish to be removed from our correspondence lists and no longer be contacted by us, please let us know by e-mail and we will honor your request.
I have read, understand and agreed to the above policy. I consider our agreement definite and confirmed.
